Terms of Sale

General provisions

These terms of sale apply to purchases and orders made through the website pointprint.ee (hereinafter the “online shop”) of Point Print OÜ (registry code 16436550, VAT number EE102516434, address Kalevi 30, Kuressaare, Saare County, e-mail info@pointprint.ee, phone +372 666 8222; hereinafter “Point Print” or the “Seller”). By placing an order, the Buyer confirms that they have read and agree to these terms of sale.

Prices and products

All prices shown in the online shop are in euros and include VAT. Point Print reserves the right to change prices and the product range at any time — this does not retroactively affect the price of an order that has already been confirmed.

Much of Point Print’s output is personalised or made to order (e.g. printed matter with a logo, personalised promotional items). In such cases the final price of the product may depend on the quantity, material and design — we will specify it during the enquiry or ordering process.

Placing an order

An order can be placed through the online shop (selecting a product, adding it to the cart and completing the checkout) or by sending an enquiry via the contact form, e-mail or phone — especially for custom orders regarding design, quantity or material. An order is deemed placed when the Buyer has confirmed the content of the order and paid for it (for online shop orders) or Point Print has confirmed the quotation for a custom order in writing.

For custom orders and products with a design, the Buyer is responsible for the correctness of the design files, texts and images provided and for their copyright.

Payment

Online shop orders can be paid through the online payment solution Maksekeskus — bank link, credit card or another payment method offered by Maksekeskus. Maksekeskus AS is a licensed payment institution that processes the payment directly — Point Print does not see or store the Buyer’s bank or card details.

For custom and larger orders, Point Print may also offer payment by bank transfer against an invoice — this is agreed separately with the Buyer.

Delivery

When completing the order, you can choose a suitable delivery method (e.g. collection in person from the Point Print workshop at Kalevi 30, Kuressaare, or delivery by courier/parcel locker). The specific delivery methods, delivery times and prices are shown at checkout before the payment is confirmed.

The production time of prints and custom orders depends on the complexity and quantity of the product — most orders are ready within a few working days of the final approval of the design and order. We agree on the exact deadline when the order is confirmed.

Right of withdrawal

When purchasing a standard product (a stock item not made to order), a Buyer who is a consumer has the right to withdraw from the contract within 14 days of receiving the product, without giving any reason, in accordance with the Estonian Law of Obligations Act.

Under § 53(4)(3) of the Law of Obligations Act, the right of withdrawal does not apply to products made to the consumer’s specifications or clearly personalised for a specific customer. This covers most of Point Print’s output — printed matter with a logo or design, personalised promotional items, products with custom dimensions or text, etc. The right of withdrawal does not apply to such made-to-order products, as they are manufactured specifically according to the Buyer’s order.

Complaints and quality

If the delivered product does not match the order or has a manufacturing or material defect, please contact us at info@pointprint.ee within 2 months of discovering the defect, stating the order number, a description of the defect and, if possible, a photo. We will review the complaint and respond within a reasonable time, but no later than within 15 days.

If the complaint is justified, we will repair or replace the product, or refund the amount paid.

Dispute resolution

In the event of a dispute, please first contact Point Print at info@pointprint.ee. If no agreement is reached, a Buyer who is a consumer has the right to turn to the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (TTJA) (Endla 10a, 10122 Tallinn, www.ttja.ee) or to use the European Union online dispute resolution platform (ec.europa.eu/consumers/odr).

Processing of personal data

The principles for processing the personal data needed to fulfil your order are described in our privacy policy.

Final provisions

These terms of sale are governed by the law of the Republic of Estonia. Point Print may update these terms of sale from time to time — the current version can always be found on this page, and orders already placed are subject to the terms in force at the time the order was placed.